NH Hotel GroupFocus Retail Tour
- Wow effect
- Luxury attitude
- Human factor
- Problem solving
- Replicable excellence
Retail Tour in Milan with MiRT
18 NH Hotel employees: general and regional directors, HR, head of service, retail and food employees, chefs.
The tour was focused on customer service themes, value added by the service and customer relationship.
The observation was focused on examples that experiment a new way to approach customers, that build useful guidelines to grant modern customer-oriented service quality.